From business-class efficiency to five-star family stays, IOI Hotels’s latest wins reflect howMalaysians are travelling today—with more intent, flexibility and purpose.
PUTRAJAYA, 18 August 2025 – IOI Properties Group’s Hospitality Division (IOI Hotels) has been recognised at the Tourism Industry Awards 2025 (TIA 2025) with three of its hotels receiving top honours in business, lifestyle and family travel. The wins reflect a growing appetite for hotel experiences that match how people travel today with sharper intent, evolving needs, and a move away from one-size-fits-all stays.
The properties awarded are:
- Putrajaya Marriott Hotel – Best 5-Star Family City Hotel
- Le Méridien Putrajaya – Best Lifestyle Hotel Experience
- Four Points by Sheraton Puchong – Best Value Hotel for Business & Leisure
These wins span multiple brands and traveller segments — a reflection of IOI Hotel’s portfolio strategy and operational diversity. Organised by the Malaysia International Tourism Development Association (MiTDA) in collaboration with Tourism Selangor and a leading travel publication, the awards recognise hospitality providers that are reshaping how guests experience Malaysia — not only through design and service, but through relevance and consistency.
What sets this year’s win apart is the range. Rather than being recognised for one flagship hotel or location, IOI Hotel’s performance spans three distinct segments across different brands and guest profiles. This reflects the group’s deliberate approach in aligning each property with the expectations of the people it serves.
Each property’s recognition reflects not only operational excellence, but a deeper understanding of what travellers truly value.
“This award is meaningful because it reflects what families genuinely need when they travel — not just space, but support, comfort, and flexibility across generations. Whether it’s young children or grandparents, we’ve built our service around being present for all of them,” said Nikie Mok, General Manager of Putrajaya Marriott Hotel.
At Le Méridien Putrajaya, the win affirms a hospitality style that’s both intuitive and immersive. “People are travelling with clearer intent today. They want stays that reflect who they are and how they live,” said Mark Steel, Hotel Manager of Le Méridien Putrajaya. “For us, that means delivering experiences that are not just beautifully designed, but that also leave a lasting emotional impression.”
Lee Ai Meng, Hotel Manager at Four Points by Sheraton Puchong, sees the win as a validation of the hotel’s focused strategy. “We’re not trying to be everything to everyone. We know our travellers. They’re decisive, efficient, and expect the same from their hotel. That clarity is what sets us apart.”
Malaysia recorded nearly 38 million international arrivals in 2024, with tourism-related spending exceeding RM106.8 billion. While the recovery numbers are strong, the bigger shift is qualitative. Travellers, whether domestic or international, are now more selective, more segment-driven, and more aware of what makes a stay worth remembering.
IOI Hotel’s performance at TIA 2025 suggests that it understands this shift. Rather than trying to create uniformity across its properties, the group has focused on designing stays that reflect their context, whether that means a straightforward business hotel in Puchong, a design-forward lifestyle property in Putrajaya, or a five-star hotel that works for three generations of one family.
Each award represents a different kind of guest, from business travellers to multigenerational families. Taken together, they reflect a strategy built on real-world travel behaviour, not assumptions. IOI Hotel isn’t chasing trends; it’s shaping its stays around what travellers truly need — both today and in the years to come.
