Home Retailing E-Commerce FedEx Helps Businesses with Extended Call-in Cut-off Times

FedEx Helps Businesses with Extended Call-in Cut-off Times

KUALA LUMPUR, Malaysia, November 10, 2023 – FedEx Express, a subsidiary of FedEx Corp. (NYSE: FDX) and one of the world’s largest express transportation companies, is extending the call-in cut-off time for shipments from the Klang Valley*, giving customers more time, flexibility and convenience when preparing their shipments.

The new call-in cut-off time has extended by 1 hour. For customers using FedEx International Economy® (IE) to send their packages to Asia, Middle East, Africa (AMEA) and Europe, the new cut-off time is 5:00pm. For shipments from Malaysia to worldwide destinations using FedEx International Economy® Freight (IEF), the new call-in cut-off time is 4:00pm.

“Service enhancements like this will help improve the competitiveness of our customers in the global marketplace,” said Tien Long Woon, Managing Director of FedEx Express Malaysia. “As a major economic hub in Malaysia, the Klang Valley is home to various key industries, including manufacturing, services and finance, and this is where we see more diverse shipping needs. We are committed to providing reliable and time-definite services that supports the growth of local businesses in the country.”

FedEx is also committed to innovating digital solutions to support customers in the ever-evolving business landscape. In September, FedEx introduced enhancements to FedEx Ship Manager™ (FSM) making it faster and more convenient for business and e-commerce merchants to create shipments and paperwork from their online orders in a few simple steps. Additionally, customers have an added option for reliable services at an affordable price for non-urgent shipments through FedEx International Economy® (IE).


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