Home Retailing E-Commerce Pos Malaysia Strengthens Anti-Scam Measures Through Collaboration with PDRM

Pos Malaysia Strengthens Anti-Scam Measures Through Collaboration with PDRM

IPOH, 5 February 2024 – Pos Malaysia Berhad (“Pos Malaysia” or “the Group”), the national post and parcel service provider, is intensifying its commitment to combat ‘scams’ by collaborating with the Royal Malaysian Police’s (PDRM) Perak Commercial Crime Investigation Department (CCID). In a recent initiative, Pos Malaysia held an anti-scam awareness talk for its frontline employees and customers at its General Post Office in Ipoh. The session, conducted by PDRM Perak’s CCID, aimed to equip all with the latest insights into scam tactics that exploit the highly trusted Pos Malaysia brand.

This proactive approach is part of Pos Malaysia’s ongoing efforts to address the rise in scams, which has seen an alarming increase in scammers impersonating Pos Malaysia representatives. The strategic collaboration with PDRM is part of a nationwide anti-scam campaign, focused on raising public awareness about scam tactics involving logistics companies, particularly Pos Malaysia.

Pos Malaysia, in collaboration with PDRM, is set to kick off a groundbreaking campaign in March, dedicated to raising awareness through engaging activities in Perak’s residential areas, kampungs, and business districts. This strategic initiative marks the beginning of a nationwide effort, with plans for expansion to other states in the near future. The campaign will include the distribution of informational flyers (admail), placement of buntings and posters at post offices, and the release of educational videos on social media. This initiative will pave the way for a comprehensive nationwide campaign later in the year, amplifying the reach of awareness efforts to other states.

DSP Suresh Kumar A/L Muniandy from the Perak CCID provided Pos Malaysia employees with valuable insights into identifying dubious calls, emails, texts and social media posts. Armed with this knowledge, employees are empowered to counsel customers and extend the awareness to their own networks, contributing to the collective effort against parcel scams.

Charles Brewer, Group Chief Executive Officer of Pos Malaysia emphasised the importance of public vigilance, stating, “Pos Malaysia urges the public to verify any payment requests by contacting our customer service at 1300-300-300 directly, or visit our website www.pos.com.my.  Our collaboration with PDRM signifies our commitment to educating our employees and the public on identifying and avoiding parcel scams.”

“At Pos Malaysia, we are passionate about building trust to connect lives and businesses for a better tomorrow. It remains our responsibility as a trusted national institution to safeguard our customers against scams, and reinforce our dedication to integrity, transparency and reliability,” he added.

Highlighting the tactics used by scammers, DSP Suresh Kumar remarked, “Scammers are getting more sophisticated, employing tactics such as sending fake text messages purporting to be from Pos Malaysia, requesting additional fees or personal information for parcel delivery. Through strengthened collaboration between PDRM and Pos Malaysia, we aim to effectively curb the rise of scams. The public should remain vigilant and promptly report any suspicious calls or text messages to PDRM.”

Individuals who encounter scams are encouraged to contact the National Scam Response Centre hotline at 997 or lodge a report at the nearest police station.


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