Permanis’ Wonda coffee and Nestle’s Nescafe have engaged in a print media war with Wonda unleashing the first salvo on 29 September 2015 in what was known as the International Coffee Day. A range of promotions were held by its participating partners TGV Cinema, Petronas Mesra convenience store, Domino’s Pizza, Seven Eleven, Tesco and Myteksi involving contests such as free petrol, free movie ticket, buy one get one free and price discount. More information can be found at the Wonda Coffee site. Permanis is trying to make the International Coffee Day synonomous with Wonda Coffee. Expect more promotions by Wonda Coffee during the next International Coffee Day in 2016.
In contrast to Wonda Coffee, Nescafe’s ad on 1 October 2015 focused on the ‘world’s most-love’ coffee credential to show you will not be wrong by going for a coffee that is loved by consumers around the world. Nescafe opted for the official 1 October International Coffee Day, while Wonda went for the unofficial 29 September. However, Nescafe’s promotion did not mention about the International Coffee Day.
The promotion was only limited to RM 5.95 for a 6-pack Nescafe Original, Latte and Mocha and no mentioning of the participating outlets on the print ad. In actual fact, the promotion was available only at “TESCO, GIANT, AEON, AEON BIG, BILLION, ECONSAVE, MYDIN & 99 Speedmart nationwide from 2nd Oct to 4th October.”
One Facebook reader left a note on Nescafe Malaysia page saying “ Is this a marketing gimmick? Why no details on participative outlet? Nescafe should learn from WONDA…no hidden agenda, all info on the newspaper.”
Another Facebook reader said why staff at the 99Speedmart and Mydin outlets was not aware of the promotion.
The Nescafe promotion is only limited to three flavours – mocha, original and latte but the advertisement shows 5 different flavours, which misled consumers into believing the promotion covered all five flavours.
However, the response was overwhelming with most of the RM 5.95 pack already been sold, according to messages left on Facebook.
Conclusion as of 5 Oct 2015
The marketing by Nescafe is more old-school with focus on the mainstream retailers using an irresistible price of RM 5.95 for a pack of 6 cans. There were some confusion on the participating outlets and products that were part of the offer. [See updated information below]
Permanis’ Wonda Coffee has hijacked the International Coffee Day marketing and is likely to take ownership of the coffee day going forward. The marketing involved multiple channels ranging from convenience store, cinema to pizza chain. The final verdict is Wonda Coffee’s approach was more multi-dimensional with greater reach across different touch points.
The battle has not ended for Nescafe
Nescafe promotion goes multi-dimension. Nescafe is available for a price of RM1.50 per can at myNEWS. com and BHPetromarts from 9th – 11th October 2015
At Petron and Nestle, Nescafe and KitKat Green Tea is available at a ‘Special Price.’ At Petronas, you can win prizes by buying RM5 worth of Nescafe.