KUALA LUMPUR, 18 MARCH 2020 – As the COVID-19 situation continues to rapidly evolve, QSR Brands, Malaysia’s leading restaurant chain operator with more than 1,100 KFC and Pizza Hut outlets nationwide, is taking extra measures to ensure the health and safety of its customers and team members in Malaysia.
In light of the ‘Restricted Movement Order’ announced by the Government yesterday (16 March 2020), we will continue to serve customers via our Delivery, Takeaway, Drive Thru services.
Nehchal Khanna, Managing Director, QSR Brands (M) Holdings Bhd said: “Our primary concern is the health and safety of all Malaysians. To address this, KFC & Pizza Hut Malaysia will introduce a new option to enable ‘contactless delivery’ that allows customers to transact in an entirely contact-free manner, reducing the risk of virus spreading. Along with our Takeaway and Drive-Thru options, Malaysians will be able to continue enjoying safe-to-eat, delicious fried chicken and pizza from their homes.”
“We have also enhanced our stringent food-safety and hygiene standards further; introducing measures such as increased cleaning and sanitisation frequency, disinfecting of high touchpoint surfaces, provision of hand sanitisers, health checks and training of new procedures for all our team members. Keeping people safe and delivering hygienic, safe-to-eat food is our priority,” he concluded.
QSR Brands remains committed to its mission of feeding Malaysians, especially in this period of uncertainty and will continuously work with its partners and delivery services to ensure all KFC and Pizza Hut restaurants can safely keep their kitchens open during this unprecedented period.
To further help ease the burden of Malaysians during this period of uncertainty, KFC and Pizza Hut are offering customers more value when they opt for delivery services. Customers will get RM10 off KFC while Pizza hut offers ‘Buy One Free One’ (regular size pizza) for every delivery order. Orders can be made via websites, apps, and Foodpanda.
During these challenging times, QSR Brands thanks their customers for their continuous loyalty and support.
Appendix: Detailed process for Contactless Delivery and Takeaway
Fresh meals by KFC and Pizza Hut are carefully prepared with enhanced food safety and hygiene standards:
- Contactless Delivery (available soon)
- Orders to be made online through the ‘Contactless Delivery’ function on the respective app (KFC / Pizza Hut) or at online check-out.
- Payment is to be made online, in-full, via cashless payment options.
- When Delivery riders are on their way, they will contact the customers to ask for the location to place the food.
- Delivery riders will place the food, and keep a distance while customers retrieve their orders without contact.
- Once the food is retrieved by the customer, the delivery will then be recorded as complete.
- ‘KFC Self Collect or Pizza Hut Tapau’ Takeaway (Available now in 213 KFC and 410 Pizza Hut stores nationwide)
- Orders to be made online through the function in the respective app (KFC / Pizza Hut) or at the online checkout page.
- Customers will need to select their preferred store and pick-up time.
- Payment is to be made online, in-full, via cashless payment options.
- Customers then proceed to the store with their order confirmation to collect their meal.
- Walk-in Takeaway (nationwide)
- Takeaway for walk-in customers is readily available across all KFC and Pizza Hut restaurants.
