Cycle & Carriage advances its customer experience with the next-generation Mercedes-Benz retail concept
Batu Caves, 14 May 2025 – Cycle & Carriage together with Mercedes-Benz has unveiled its newly upgraded Batu Caves service centre, featuring Mercedes-Benz’s latest retail brand presence, a benchmark in customer-centric service excellence. This milestone follows the successful launch of Cycle & Carriage Sungai Pinang in Penang, underscoring the company’s unwavering commitment to delivering a seamless and elevated ownership journey for Mercedes-Benz customers.
“Cycle & Carriage is proud to bring another state-of-the-art service centre to life,” said Mr. Thomas Tok, CEO of Cycle & Carriage. “We remain committed to enhancing every touchpoint of the Mercedes-Benz customer journey through continuous investment in innovation and service excellence, staying true to our promise of providing Exceptional Journeys for our customers.”
Mercedes-Benz’s latest retail brand presence is designed to transform the dealership experience by focusing on improved customer touchpoints, seamless digital integration, and streamlined processes across the entire service and sales environment. At Cycle & Carriage Batu Caves, this transformation is brought to life through a complete redesign of its service operations.
Amanda Zhang, CEO & President of Mercedes-Benz Malaysia said, “The unveiling of Cycle & Carriage Batu Caves marks yet another chapter in our commitment to delivering a truly luxurious and customer-centric experience. This crafted space is a reflection of the Mercedes-Benz promise—where timeless design, comfort, and service excellence converge. Every detail has been thoughtfully designed to offer an elevated level of convenience, sophistication, and care that our customers have come to expect from the brand.”
The upgraded 2S facility now boasts a 3,633 square-foot luxurious customer lounge, offering a contemporary, comfortable setting designed to meet the evolving expectations of today’s luxury vehicle owners.
Supporting the enhanced experience is a 41,000 square-foot workshop equipped to handle a wide range of service and repair needs. The facility includes 22 service and repair work bays, 22 body and paint bays, 5 car wash bays, and 4 dedicated bays for commercial vehicles, handling up to 40 vehicles monthly. It also features Premium Express Service bays for expedited turnaround. In line with sustainability goals, a solar PV system has been installed to offset building energy consumption.
Cycle & Carriage Batu Caves is also home to one of Malaysia’s largest Mercedes-Benz Body & Paint Centres and is proudly certified with the Mercedes-Benz Certificate of Competence (CoC) Level 4, the highest level of recognition for collision repair capabilities. Awarded in 2013 and achieving a perfect 100% audit score in 2017, the workshop is among the top-performing collision repair centres globally.
“We believe ownership goes far beyond the initial purchase. It’s about every interaction, every visit, and every detail,” added Mr. Tok. “This upgrade reflects our promise to continuously raise the bar in delivering best-in-class service to Mercedes-Benz customers in Malaysia.”
Located at Cycle & Carriage Batu Caves, Lot 5, Jalan Perusahaan 1, Kawasan Perindustrian PKNS, 68100 Batu Caves, Selangor, the service center caters to any aftersales needs of Mercedes-Benz customers. The branch operates from 8:00 AM to 5:00 PM, Monday to Friday, 8:00 AM to 12:00 PM on Saturday, and closed on Sunday. For more information, visit https://cyclecarriage.com.my/ or connect with Cycle & Carriage’s WhatsApp chatbot at +6012-620 2042.
