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Empowerment through Innovation: Carlsberg Malaysia Carves New Way of Learning to Emerge Stronger

Group photo of Carlsberg Malaysia's Human Resources department.

Extraordinary efforts in Learning & Development, Leading with Care and Employee
Engagement during and post pandemic years earned the brewer recognition

SHAH ALAM, 1 August 2022 – Rising strong from the pandemic over the last two years, Carlsberg Malaysia reinvents its learning initiatives innovatively to effectively empower its workforce and emerge stronger. A testament to this is the Company’s recent win of seven accolades, including the specialrecognition of “The Overall Learning Award” from the Employee Experience Awards (ExA) 2022.

The six other awards are; Gold in Best Crisis Management and Leadership (second year in a row for year 2021 and 2022) , Gold in Best Soft Skills Training Programme, Silver in Best Response to COVID19, Silver in Best Organisational Upskilling and Reskilling Strategy, Silver in Best Remote Learning Initiative and Bronze in Best Diversity and Inclusion Strategy.

Learning from the complexities wrought by the pandemic, instability, and vulnerability, it is vital to emerge stronger and focus on sustainable growth.,

Hence, the Company reinvented its learning solutions, especially in soft skills training programmes to:

• Build organisational resilience and foster the ability to navigate change
• Drive performance and win sustainably
• Lead with Care – Engage, retain, motivate and safeguard our people

Pauline Lim, Carlsberg Malaysia’s Human Resource Director.

“At Carlsberg Malaysia, the people are the heart of its business and success. Carlsberg’s learning initiatives aim to grow, engage, and empower the people. Our leaders drive a performance-based culture where we deliver today, whilst taking care of tomorrow by creating an inclusive work environment and ensuring a strong talent pipeline of future leaders,” said Carlsberg Malaysia’s Human Resource Director, Pauline Lim.

Riding on the wave to go digital in enabling skills offerings, the Company provides online learning resources such as the LinkedIn Learning and CrossKnowledge platforms for on demand learning any time and anywhere.

On top of this, employees of Carlsberg Malaysia are also provided with bite-sized learnings, of which are conducted virtually on a monthly basis to upskill and reskill them swiftly.

With the smooth implementation of remote learning initiatives, it has given the Company an edge in being agile, flexible and innovative in navigating changes during challenging times. In turn, this also helps to keep employees’ mental and physical well-being in check.

The importance of reskilling and upskilling of employees was prioritised, especially for those in the production sector. A structured framework on transformation strategies was developed to ensure a smooth transition for employees in handling new and complex machines and technologies

The Company also recognised the innovative win-win approach when most of the learning initiatives during lockdown were conducted by its own internal employees. “We worked closely with these internal experts to design bespoke learning content to cater to our employees’ needs,” said Lim.

The transformation in the Company’s learning initiatives has contributed substantially to the Carlsberg Malaysia’s strategy and rebound by empowering its people to navigate changes better. The results speak for itself when the market share increased compared to the previous year. Total learning hours increased by 300% when comparing year 2020 and 2021 with an average of 30 learning hours per employee throughout 993 development programmes.

Find out more from: https://humanresourcesonline.net/meet-the-winners-employee-experienceawards-2022-malaysia


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