23 March 2017
As a price comparison website in the arena of e-commerce in SEA, we thought it would be interesting to study and compare how consumers in Singapore and other nationalities in SEA complain about e-commerce. Partnering with Trusted Company (a reliable 3rd party platform for consumers), we analysed 30,000 consumer reviews (especially complaints) by Singaporeans, Malaysians, Thais and Filipinos about e-commerce in SEA and compiled our findings in the attached infographic.
Among the findings were:
- Singaporeans are more likely to ‘yell’ in reviews with capital letters as compared to Malaysians
- Though Singaporeans were the most demanding in SEA, they are more likely mention they’ll share their joy with friends and family as compared to others.
- Refunds were most requested by Singaporeans as compared to others in SEA
Click here to download a high-res version of this infographic: https://goo.gl/P6QeFi
About iPrice Group
iPrice is Southeast Asia’s leading Meta-Search platform, connecting consumers with hundreds of e-commerce merchants through a great shopping experience. Since October 2014, the platform has established itself as the fastest growing in its segment across seven markets: Malaysia, Indonesia, Singapore, Vietnam, Thailand, Philippines and Hong Kong.
iPrice currently operates three business lines: price comparison for electronics and health & beauty; product discovery for fashion and home & living; and coupons across all verticals.
About Trusted Company
Trusted Company is a review platform for e-commerce businesses in emerging markets like Southeast Asia and India. Motivated with the goal of educating businesses and consumers to facilitate good e-commerce practice, Trusted Company aims to be the most transparent go-to-place for business reviews. As the current state of emerging e-commerce in the Southeast Asia Region holds tremendous opportunities for solutions that tackle scam, fraud, and other types of abuse, Trusted Company strongly believes that creating trust through third-party verified reviews is the best manner to overcome these issues.