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Heineken Announces its Response to COVID-19 and Donates to the Red Cross

Amsterdam, 8 April 2020 – HEINEKEN announced today the measures it has been taking since the beginning of the Covid-19 outbreak to support the health and livelihood of employees and communities in which it operates, and announces it is donating to the Red Cross to support the most vulnerable.

“Our thoughts are with all those affected by Covid-19 and the people working tirelessly to care for them. In this unprecedented situation, at HEINEKEN we have been following from the start of the outbreak three guiding principles: First, the health, safety and trust of our people is of paramount importance. Second, we do everything we can to safeguard the continuity of our business and appeal of our brands, which includes supporting the business continuity of our customers and suppliers. And, third, through our local initiatives, we offer our support to the communities who are most impacted by the pandemic”, commented Jean-François van Boxmeer, Chairman of the Executive Board and CEO.

In view of those principles, HEINEKEN has made the following commitments:

  • For its people: to support the health and safety of its employees, the company is ensuring
    that those employees, who work in production and distribution, follow strict hygiene and
    social distancing guidelines and receive support to do their jobs safely. Furthermore, to
    provide security to its employees, HEINEKEN commits until the end of 2020, it will not carry out structural layoffs, as a consequence of Covid-19.
  • For its customers: HEINEKEN is scaling up initiatives in support of on-trade customers across markets in all regions.
  • For its suppliers: HEINEKEN is committed to paying suppliers at agreed payment terms and will support its most vulnerable small and medium sized suppliers through early payments.
  • For its communities: HEINEKEN is deploying multiple local initiatives across its global
    operations in support of those who are at the front line of the Covid-19 fight. These include the donation of water and non-alcoholic beverages, the production of hand sanitisers and monetary contributions to front line medical facilities

HEINEKEN further recognises that the humanitarian community is in need of additional support. Responding to the March 26 international appeal, HEINEKEN is donating €15 million to support the International Federation of Red Cross and Red Crescent Societies (IFRC) relief efforts for the most vulnerable people affected by Covid-19, in particular in Africa, Asia and Latin America.

Jean-François van Boxmeer, Chairman of the Executive Board and CEO, commented: “For over 100 years the Red Cross has worked tirelessly to save lives around the world. Now more than ever, we want to offer them our support in the work they do to help the most vulnerable beat Covid-19.”

Heineken Malaysia Berhad Provides 80,000 Meals to 3,120 B40 Community Members

8 April 2020 – Heineken Malaysia Berhad (HEINEKEN Malaysia) has been supporting its local communities and is committed to donating basic food items to 3,120 B40 community members to enable them to prepare 80,000 meals over 30 days, with the aim of helping vulnerable families cope with the loss of income during the Movement Control Order (MCO).

The community outreach programme started on 26 March and will continue until 30 April 2020. This will provide support to vulnerable groups in the areas of Desa Mentari, Bestari Jaya and Hulu Langat, communities around the brewery and watershed area. The beneficiaries are made up of Malaysians of all ethnic groups who are most affected by the current situation particularly daily or minimum wage earners earning between RM600 to RM2,000 per month who have to support from 3 to 12 family members.

Roland Bala, Managing Director of HEINEKEN Malaysia said, “People are at the heart of our company. Besides looking after our employees’ wellbeing, we have been reaching out to communities in need around our brewery to support them. We understand the sudden transition that these families have had to go through during this unprecedented situation, so we want to ease their burden by providing basic food necessities.”

The first phase of HEINEKEN Malaysia’s relief efforts saw 120 families from the B40 communities around its Sungei Way Brewery and watershed area in Sungai Selangor, mainly Bestari Jaya and Hulu Langat, benefit from basic food items such as rice, cooking oil, eggs, biscuits, flour and hot drinks powder.

For the second phase, HEINEKEN Malaysia partnered with MyKasih Foundation, a charity organisation in charge of driving welfare distribution to underprivileged families and community leaders. Funds for the beneficiaries are channeled directly into their MyKad to be used at selected supermarkets. Through this arrangement, each beneficiary will get to purchase 10 categories of food items for the next month, which includes rice, infant formula, canned food such as sardines and tuna, eggs, cooking oil, and biscuits.

ADesa Mentari community member purchasing basic food items during Phase 2 of the disbursement using MyKad at selected supermarkets

Mr Arulmani a/l Kaniappan, Joint Management Board Block 1 Desa Mentari Community Leader, added, “At Desa Mentari, many of us are severely impacted by the MCO as we live on a day-to-day basis. Our community is quite large, a lot with big families, so although we try to support each other as much as we can, it is really heartwarming to have HEINEKEN Malaysia step in and offer us so much. We are grateful for the help we have received as every bit counts.”

Members of the Desa Mentari community upon receiving their basic food items

HEINEKEN Malaysia has provided aid to 725 families to date. The community aid programme is one of the initiatives that has been identified to address an urgent need amongst the B40 communities. The Company is in the process of identifying other programmes and opportunities to overcome the evolving and emerging challenges in relation to COVID-19.

MyKasih Foundation Chairman and Co-Founder, Tan Sri Dr Ngau Boon Keat said, “We applaud HEINEKEN Malaysia’s efforts in reaching out to the less fortunate during this time. We are happy to have enabled this outreach effort though the use of our unique cashless distribution system. By using this solution, there is no need for volunteers to pack and distribute food during the MCO. We would be delighted to assist any organisation that would like to emulate HEINEKEN Malaysia’s initiative in using the cashless MyKad platform to render assistance to the poor.”

Update on Heineken Malaysia’s Operations During Movement Control Order Period

7 April 2020, Kuala Lumpur – Further to the Company’s announcement dated 24 March 2020 on the temporary suspension of the operations of Sungei Way Brewery in line with Government’s Movement Control Order (“MCO”), which has been extended to 14 April 2020, the Board of Directors wishes to inform that the Government’s approval received by the Company in early April 2020 for the Company to resume limited operations with a minimal number of essential staff during the MCO period has been cancelled with immediate effect.

Given the above circumstances, the Company will continue to suspend operations of the Sungei Way Brewery. 

We will also continue to engage the Government on this matter whilst ensuring we mitigate the impact to our business. 

The Company will make the necessary announcement on any other material developments relating to the above matter, as and when appropriate.

Drink Brand’s Essence of Chicken Light Aroma to improve immunity

Brand’s Essence of Chicken Light Aroma is now available in Malaysia. It helps to improve memory, concentration, nourish eyes & improve immune system. Brand’s Essence of Chicken with Light Aroma is with vanilla taste and the overall taste and smell of Light Aroma is lighter compared with other Essence of Chicken.

Click here to buy Brand’s Essence of Chicken with Light Aroma on Brand’s flagship store on Lazada.

Improving immunity is high on the minds of consumers. Brand’s Essence of Chicken range is ideally suited for those who want to stay healthy, not get sick easily and improve immune system to cope with the current COVID-19 outbreak.

Klook Delivery Service and AirAsia’s Ourshop to ride out the storm

With travel-related spending fell sharply due to the Movement Control Order (MCO), travel-related companies in Malaysia have to innovate to survive. Klook, together with AirAsia’s Ourshop, have now branched deeper into non-travel related services.

A clever way to ride out the storm, Klook, the world’s leading travel activities and services booking platform from Hong Kong, has launched a new food delivery service for the Klang Valley in Malaysia.

The new Klook delivery service includes leading names in the restaurant scene such as:

  • Shang Palace at Shangri-La Hotel in Kuala Lumpur
  • Lemon Garden Cafe at Shangri-La Hotel Kuala Lumpur
  • Zipangu in Shangri-La Hotel Kuala Lumpur
  • Serena Brasserie at InterContinental Kuala Lumpur
  • The Porki Culture in Seapark
  • Hawker Chan at Petaling Street
  • Niko Neko Matcha in Bangsar

Delivery is available for locations situated within 8km from the selected restaurant and will take approximately 1 hour from the selected timeslot. The delivery fee for most of the partners is RM 12.00.

Hawker Chan Family Promo package
The Porki Culture in Seapark

Klook also has the Klook N Go option that allows consumers who have bought the F&B deals to claim their meals by showing their e-voucher upon arriving at the restaurant.

Ourshop’s scope is even wider. The e-commerce arm of AirAsia has launched a new campaign called S.O.S., a campaign to save the small businesses that we love. Not only is S.O.S. saving the SMEs, the airline is betting on S.O.S. and Ourshop to give the airline much needed extra revenue to tide over the current difficult times. Products sold through Ourshop will be delivered via Teleport, the logistics arm of AirAsia. 

The online marketplace is too competitive. The challenge for Klook and Ourshop is to get onboard new partners quickly and products that attract consumers.

Nestle has strong ambition for Nestea RTD

Image from 7-Eleven Singapore

Recently, Nestle has made available four new Nestea RTD tea in Singapore. The new Nestea RTD tea, made with 100% real-brewed with premium tea leaves, comes in four variants – Okinawa Brown Sugar Milk Tea, Royal Milk Tea, Green Tea with Fibre (no sugar) and Earl Grey Tea (no sugar).

The launch of the new made-in-Taiwan Nestea RTD supported by the new Nestea Singapore Facebook page shows Nestle is looking at growing the Nestea RTD range further.

In Southeast Asia, we have seen fibre-enriched RTD tea as a concept being embraced by another major RTD tea producer – URC with its latest C2 Fibre in the Philippines.

Nestle earlier launched Nestea Green Tea with Fibre (no sugar) and Nestea Earl Grey Tea (no sugar) in Hong Kong in 2019.

In China where Nestle has a hard time winning with Nestea, the Swiss food and drink giant is now back with Nestea featuring 5% real juice. The new Nestea (雀巢茶萃) comprises Lemon Black Tea, Peach Oolong Tea (low sugar) and Passionfruit Green Tea (low sugar) in a 500ml PET bottle. The new Nestea is manufactured in China by Nestle’s local unit Yinlu and is aimed at young consumers.

New DIY dips by MasterChef Thailand judge Kwantip Devakula

Image from Genie's Catering

Genie’s Catering by the famous chef M.L. Kwantip Devakula, MasterChef Thailand judge, has recently introduced a new line of DIY dips in Thailand. The four dips are French salmon cheese, Italian spicy tuna, Chinese style red chicken sauce and Japanese style.

Chef Kwantip Devakula has previously introduced a line of DIY Thai crispy pancake (Khanom Buang), which has captured the imagination of Thai consumers. The new DIY dip builds upon the DIY Thai street food with something that is more international.

The dip pack with bread inside is available at 7-Eleven and Bellinee’s.

DIY dips. Image from Genie’s Catering

Would COVID-19 cast a glimmer of hope to meal kit in Southeast Asia?

Foodservice operators are experimenting with meal kits as an option for consumers to enjoy their meals during the current self-isolation period. In Indonesia, the modern Taiwanese restaurant Formosan Kitchen & Tea Bar has introduced a new ready-to-cook meal kit series. The box contains all the ingredients to cook Taiwanese Ja-jiang Noodle (chicken). This meal is quick and easy to prepare at home and serves two.

The cooking manual is included in the box. Just follow the simple steps to make restaurant grade meal for yourselves. The box contains frozen Ja-jiang ramen sauce (x2), frozen lamin (x2), pak choi (x2) and spring onion pack (x2).

In Malaysia, Korean restaurant chain MyeongDong Topokki has introduced MDT Apron to let consumers cook the Korean cuisines themselves in the comfort of their home. The 3-day recipes contain fresh ingredients produced by the company’s Food Processing Centre and comes with a set of easy recipes. Order through WhatsApp: https://wa.me/60126617900.

In Southeast Asia, meal kits have never taken off in this region simply because it is quicker to have a meal out of home. Moreover, there are too many online meal delivery and instant meal options without having to cook from scratch.

Amid the gloom and doom out there, perhaps there is a glimmer of hope for meal kits. Consumers are avoiding going out to eat to protect themselves from being exposed to the risk of getting COVID-19. The stay-at-home consumers have more time now to prepare their meals but still desire restaurant-quality meals. This is where restaurant meal kits can step in by offering easy-to-prepare meals that deliver on quality and taste.

An overview of mobile apps in Malaysia that do the shopping for you

Most of the apps in Malaysia are now advertising services to help shoppers do their grocery shopping in view of the current global pandemic crisis.

TheLorry

TheLorry, Malaysia’s trusted and affordable mover, has launched TheLorry Grocer on 28 March 2020. This is a new platform that enables customers to order their supplies or arrange for deliveries to anywhere in the city, all within minutes.

Place the order at http://thelorry.com/my/grocery and enjoy 5% for same-day delivery.

TheLorry also has a new service to help protect the elderly during this trying period by helping them with their grocery delivery needs. The number to call is+6016-2992189.

The downside of this service is the high delivery fee of an estimated RM 36.

Note: TheLorry Grocer cannot be held responsible for any inaccuracy or omission. TheLorry will attempt its best to fulfil orders placed by shoppers. In the event that an ordered product is not available, TheLorry Grocer reserves the right not to replace it with a similar item of equivalent value.

Maxim Malaysia

E-hailing app Maxim has a much lower starting rate for delivery. The buy and delivery service starts from 6.50 for city rides. The minimum price includes 1.0km, any distance beyond that: RM 1.20/km.

Intercity:

Trips outside the city from RM 6.50. The minimum price for a one-way ride includes RM 1km. Any distance beyond that RM 1.10/km. The minimum price of a round-trip includes 2 km. Any distance beyond that RM 1.00/km.

LalaMove

The Buy4U service has put a cap of the price of goods at RM 100 and below for motorcycle and RM 200 for car. The riders will use their cash for the purchase and will be reimbursed with the exact amount from the users when the delivery is completed.

Buy4U with motorcycle is RM 4 and car is RM 10. The service fee for motorcycle is RM 6 and car is RM 10. Therefore with Buy4U motorcycle, the total fee is RM 10 (RM 4 + RM 6) and for car is RM 20 (RM 10 + RM 10) for the purchase of grocery from Giant Superstore South City for delivery to an address in Seri Kembangan.

ZeptoExpress

Zepto.store by ZeptoExpress started operation on 25 March 2020. Deliveries are limited to Klang Valley, Seremban and Malacca for now.

Zepto.store is like an online grocery store with a wide array of products. The shipping fee for the address we put in Selangor is RM 15.00 for an order valued at RM 135.

Fancy mala marshmallows?

Image from Ooh

Ooh, the first mala snack brand in Singapore, is bringing the mala flavour into more snack categories. From cassava chips to potato chips and peanuts, Ooh mala is now available in in the form of marshmallows.

The mala marshmallows are available as part of the Ooh Mala Trio Snacks Bundle in an Easter exclusive that comes with free Mala Marshmallows worth SGD 8. The bundle is available on Shopee for a price of SGD 18.50.

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