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Milk tea chains innovate with beverages with vitamin C to boost immunity during pandemic

By
Tan Heng Hong
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Fire Tiger by Seoulcial Club in Thailand has introduced Tiger Egg Suger Booster to provide an option for consumers to boost their immunity during the pandemic season. The drink comes in the shape of an egg and contains oolong tea, yuzu juice, yuzu zest, aloe vera, honey and orange pulp offering “vitamin C+++”.

Tiger Egg Sugar Booster is cute, making it appealing even to young children. The promotion price is THB 110 (normal price THB 150) and is only available at Siam Square Branch Soi 3.

Vitamin C boosting beverages are having heyday as wary consumers are turning to food and drinks to boost their immunity.

In Malaysia, the country’s largest milk tea chain Tealive offers the option of adding a free dose of Vitamin C in every Tealive drink purchased via take-away at selected outlets and delivery (foodpanda & GrabFood only). Unlike the other chains, Tealive advises consumers not to consume too much vitamin C as the Recommended Dietary Allowances of Vitamin C for adults is set at 75 mg/day for females & 90 mg/day for males. The vitamin C serving per Tealive drink is 80mg.

CP-Meiji launches two new mango flavoured milk, drinking yogurt

By
Tan Heng Hong
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Thai dairy company CP-Meiji has launched mango drinking yogurt and mango pasteurised milk. The two new products are Paigen Pro 5 Mango Sherbet Flavoured Drinking Yogurt and Oak Rong Mango Flavoured Pasteurised Milk. Oak Rong is one of the famous mango varieties in Thailand and is a popularly used in Khao Neow Mamuang (mango sticky rice).

CP-Meiji has earlier introduced two Thai dessert inspired pasteurised milk -Taro Balls in Coconut Milk Pasteurised Milk and Ruam Mit Dessert Flavoured Pasteurised Milk. Ruam Mit is a popular Thai dessert made with ingredients such as coconut milk, sugar, tapioca pearls, corn, lotus root, sweet potatoes, beans, and jackfruit. The dessert flavoured milk can be turned into ice cream too.

7-Eleven Malaysia Reduced Operating Hours

By
Tan Heng Hong
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Kuala Lumpur, 21 March 2020 – In light of recent developments and as part of our initiatives to support our Government’s call to curb the spread of the Covid-19 pandemic, 7-Eleven Malaysia will now be operating from 7am till 11pm daily effective today until 31st March 2020. Certain locations will see an earlier closure time and this is subject to the respective local authorities’ guidelines and the period outlined may be extended or reduced upon review of the future situation as well as advice from the relevant authorities.

7-Eleven Malaysia remains dedicated to meeting the needs of the community but the safety and well-being of the community and our workforce is of utmost importance hence the decision. We wish to reiterate to the public that there are sufficient stocks nationwide and for everybody to adhere to our Government’s Movement Control Order (MCO) as well as play our part in keeping our community safe.

We wish to apologize for any inconvenience caused and sincerely thank our customers for their understanding and request that for the public to refer to 7-Eleven Malaysia’s official social media accounts @7ElevenMalaysia for updates as well as provide feedback.

Alternatively, for any further queries, please contact: marketing@7eleven.com.my

Answering the less-fortunate call for help

By
Tan Heng Hong
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Lee (right) handing over to Ms. Faezah Binti Ali, Founder of Pertubuhan Kebajikan Pusat Jagaan Sri Mesra.

Kuala Lumpur, 21 March 2020 – 7-Eleven Malaysia recently carried out its latest CSR initiative in collaboration with its start-up, NGOHub by answering the call for assistance from a group of independent shelters impacted by the on-going pandemic nationwide.

With the Government’s necessary call for a Movement Control Order (MCO) in light of the Covid-19 pandemic, charitable organisations housing the elderly face even more challenges as their group is at most-risk and lack the necessary means to access essential supplies due to shortages.

7-Eleven Malaysia arranged for the distribution of hand sanitizers, multivitamin supplements, antibacterial household cleaning products as well as provided guidance pamphlets on hygiene and staying healthy during these challenging times to charitable homes for the elderly such as Pusat Jagaan Sri Mesra, Aiyide Old Folks Home, Tong Sim Senior Citizens Care, Persatuan Kebajikan Rumah Victory and Pusat Jagaan Warga Emas Husna Arrashid among others to alleviate the potential impact of the pandemic.

“We are doing our part to bring relief and aid during these trying times to the disadvantaged communities that are most at risk and we hope that the situation will improve for the better soon and that our contribution will help in staving off the worst effects of the pandemic as 7-Eleven is Always There For You, come day or night, rain or shine as well as during the movement control order,” quipped Ronan Lee, General Manager of Marketing, 7-Eleven Malaysia. He added, “Necessary precautions were taken at the supply handovers with minimal personnel from both the recipients and our side as well as minimal interaction with the supplies dropped off at the front gate of the respective homes.”  He concluded by advising the public to strictly adhere to the relevant authorities’ guidelines and instructions, think of your loved one’s safety and health and practise social distancing as every person globally has a critical role to play in overcoming this pandemic.

Destination Rooftop Bar CÉ LA VI Rolls Out New Sunset Offerings

By
Tan Heng Hong
-

Singapore, 18 March 2020 â€“ Chase the sunset at Singapore’s most iconic open-air rooftop destination, CÉ LA VI, with drink specials running at the Club Lounge and SkyBar. Located on the 57th floor of Marina Bay Sands, CÉ LA VI invites guests to immerse themselves in breath-taking views of the Singapore skyline while indulging in  drink offers available for a limited time only.

Guests can enjoy daily happy hour promotions at the Club Lounge and SkyBar from 5 pm – 10 pm, with a curated menu of Sunset Cocktails featuring Moscow Mule, Aperol Spritz, The CÉ LA VI Sunset, Berry Bellini and Watermelon Smash at S$15++. CÉ LA VI is also offering free-flow of Prosecco at S$38++ from 6 pm – 9 pm, daily. Enjoy golden hour tipples while getting down to the best grooves in town spun by CÉ LA VI Resident DJs.

Introducing Sunset Rituals at the SkyBar, guests can expect an illuminated performance and complimentary Tito’s vodka shots every evening at 6 PM, 6.45 PM, 7.30 PM, 8.15PM and 9 PM.

CÉ LA VI SkyBar & Club Lounge Drink Specials:

Date:Daily
Time:Sunset Cocktails: 5 PM – 10 PMBottomless Prosecco: 6 PM – 9 PM 
Price:Sunset CocktailsS$15++ FREE FLOW ProseccoS$38++ Per Person
  
Reservation:Call +65 6508 2188 or email at reservation-sg@celavi.com

QSR Brands Implements New ‘Contactless’ Delivery and Self-Collect Option

By
Tan Heng Hong
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KUALA LUMPUR, 18 MARCH 2020 – As the COVID-19 situation continues to rapidly evolve, QSR Brands, Malaysia’s leading restaurant chain operator with more than 1,100 KFC and Pizza Hut outlets nationwide, is taking extra measures to ensure the health and safety of its customers and team members in Malaysia.

In light of the ‘Restricted Movement Order’ announced by the Government yesterday (16 March 2020), we will continue to serve customers via our Delivery, Takeaway, Drive Thru services.

Nehchal Khanna, Managing Director, QSR Brands (M) Holdings Bhd said: “Our primary concern is the health and safety of all Malaysians. To address this, KFC & Pizza Hut Malaysia will introduce a new option to enable ‘contactless delivery’ that allows customers to transact in an entirely contact-free manner, reducing the risk of virus spreading. Along with our Takeaway and Drive-Thru options, Malaysians will be able to continue enjoying safe-to-eat, delicious fried chicken and pizza from their homes.”

“We have also enhanced our stringent food-safety and hygiene standards further; introducing measures such as increased cleaning and sanitisation frequency, disinfecting of high touchpoint surfaces, provision of hand sanitisers, health checks and training of new procedures for all our team members. Keeping people safe and delivering hygienic, safe-to-eat food is our priority,” he concluded.

QSR Brands remains committed to its mission of feeding Malaysians, especially in this period of uncertainty and will continuously work with its partners and delivery services to ensure all KFC and Pizza Hut restaurants can safely keep their kitchens open during this unprecedented period.

To further help ease the burden of Malaysians during this period of uncertainty, KFC and Pizza Hut are offering customers more value when they opt for delivery services. Customers will get RM10 off KFC while Pizza hut offers ‘Buy One Free One’ (regular size pizza) for every delivery order. Orders can be made via websites, apps, and Foodpanda.

During these challenging times, QSR Brands thanks their customers for their continuous loyalty and support.

Appendix: Detailed process for Contactless Delivery and Takeaway

Fresh meals by KFC and Pizza Hut are carefully prepared with enhanced food safety and hygiene standards:

  1. Contactless Delivery (available soon)
  2. Orders to be made online through the ‘Contactless Delivery’ function on the respective app (KFC / Pizza Hut) or at online check-out.
  3. Payment is to be made online, in-full, via cashless payment options.
  4. When Delivery riders are on their way, they will contact the customers to ask for the location to place the food.
  5. Delivery riders will place the food, and keep a distance while customers retrieve their orders without contact.
  6. Once the food is retrieved by the customer, the delivery will then be recorded as complete.
  • ‘KFC Self Collect or Pizza Hut Tapau’ Takeaway (Available now in 213 KFC and 410 Pizza Hut stores nationwide)
  • Orders to be made online through the function in the respective app (KFC / Pizza Hut) or at the online checkout page.
  • Customers will need to select their preferred store and pick-up time. 
  • Payment is to be made online, in-full, via cashless payment options.
  • Customers then proceed to the store with their order confirmation to collect their meal.
  • Walk-in Takeaway (nationwide)
  • Takeaway for walk-in customers is readily available across all KFC and Pizza Hut restaurants.

Highlights on Singapore’s Top-Performing E-commerce Companies in 2019

By
Tan Heng Hong
-

Discovering the Growth of the Leading E-commerce Sites & Apps in Singapore in 2019

  • Lazada and Shopee consistently were the most actively used e-commerce shopping apps in Southeast Asia in 2019 according to App Annie.
  • Amazon.sg was highly successful in garnering more visits as the platform leapfrogged to the 4th most-visited websites within one quarter.  
  • Singapore is in the forefront of having the highest average basket size in Southeast Asia. Notably, it had an average basket size of S$110 on Singles’ day.

As ASEAN’s most prominent e-commerce hub, 2019 was an unprecedented year for Singapore’s e-commerce companies. According to Google, Temasek & Bain company, the e-commerce industry in Singapore is predicted to contribute a total of S$9.8 billion in 2025, a 22% increase from 2015, which signifies ample room for further growth in Singapore’s e-commerce sector within the next five years.

Recognising this exponential growth, iPrice Group in collaboration with App Annie and SimilarWeb, conducted a Yearend Report (2019) to keep track on the city-state’s world-class digital economy & ambition to achieve Smart Nation status by analysing the most interesting developments of the top-performing e-commerce players in the Lion City as of 2019.

Here are 4 vital insights that we discovered from the report:

Singapore is in the Vanguard

Singapore-headquartered companies, Lazada and Shopee, were consistently the most actively used e-commerce shopping apps in Singapore and Southeast Asia in 2019, according to App Annie. Data reveals that the two giant e-commerce companies showed clear stability throughout the year, indicating strong customer loyalty.

While in terms of web visits, the SEA-backed e-commerce company was probably the most successful in acquiring visitors in 2019 as Shopee maintained its position as the most-visited e-commerce platform (desktop & mobile web), garnering more than 2 billion visitors across Southeast Asian countries.   

On the other hand, Lazada continued to thrive on market share in Southeast Asia as the company experienced growth by 13% in visitors as of 2019.

The Best Singapore-Focused E-commerce Company

Despite the tight competition against the industry’s unicorns in the Lion City, Qoo10, which was formerly known as GMarket, remained a strong presence in 2019. The company was recorded as the 2nd most-visited e-commerce platform, acquiring almost 30% of the web market share in Singapore as of 2019.

In the e-commerce shopping apps arena, Qoo10 had consistently maintained its position as the 2nd most-used e-commerce app in Q3 2019. However, due to several big online sales events in Q4, the company slid to 3rd position.

Rapid Growth of Amazon.sg Since its Debut

American behemoth e-commerce company, Amazon.sg, which recently launched in Singapore, was seen to be highly successful in garnering more visits as the platform leapfrogged to the 4th most-visited website within one quarter. One of the many initiatives that led to a higher number of visitors was probably the localisation strategy to tailor their products to Singaporeans. Both Amazon Prime Now and Amazon apps also remained in the top 10 most-used e-commerce shopping apps as of Q4 2019.

Lifting the curtain of its availability in the country, the company is projected as a strong competitor against other home-grown e-commerce companies in Singapore. Touting a broad inventory of products available such as books, video games, home and kitchen, and consumer electronics for both local and international shipping, the company is most likely to increase the demand of local consumers in Singapore in 2020.    

Outgrowing the Pond

Singapore is at the forefront of having the highest average basket size in Southeast Asia. According to our data in 2019, shoppers in Singapore had an average basket size of S$110 on Single’s Day. The high spending on online sales events was driven by the positive interest of consumers of the sales event paired with extravagant deals & marketing initiatives by various e-commerce companies.

Moreover, many possibilities that most likely led to high spending on online sales events were probably due to high per capita incomes. With its maturity in technological advancement, the average order values in Singapore’s e-commerce sector are 3-4 times higher than its neighbouring countries.  

Malaysian style two-week lockdown raises more questions than answers

By
Tan Heng Hong
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Image from Free Malaysia Today

Following the failure by the authorities to stop massive public gathering, Malaysia has now joined other nations to use lockdown to prevent the spread of COVID-19. The Malaysian version is known as the 14-day Movement Control Order, which restricts public movements and gatherings.

From 18 March 2020 for two weeks, all houses of worship and business premises, except for supermarkets, public markets and convenient stores, will be closed.

All government and public premises will be closed except those involved in essential services such as water, electricity, energy, telecommunications, postal, transportation, irrigation, oil, gas, fuel, lubricants, broadcasting, finance, banking, health, pharmacy, fire, prison, port, airport, safety, defense, cleaning, retail and food supply.

Here we have a situation where the announcement has raised more questions than answers. Would foodservice outlets be allowed to remain open or they have to shut down but delivery service (eg DahMakan, GrabFood and Food Panda is allowed to function normally?

Can hawker stalls offer their own version of “drive through” where order and delivery can be done through the car window?

By keeping supermarkets, public markets and convenient stores opened, massive spreading of COVID-19 is still possible because there is no social distancing. Would the authorities require patrons to wear masks before going into these places?

Are there any measures from preventing people from holding small gathering or having an outing in the park or beach as people will have more time during the two-week lockdown.

Finally, are the authorities going to spend more effort to track down those, numbering well over 15,000, who attended the Islamic missionary gathering at a mosque in Seri Petaling, Kuala Lumpur, from 27 February 2020 to 1 March 2020?

Hoarding has started….

By
Tan Heng Hong
-
Image credit: Minimeinsights.com

The hoarding of grocery products has started in the Klang Valley region in Malaysia after the number of new confirmed COVID-19 cases surged by 190 on 15 March 2020 to 428. Most of these cases can be traced to the tabligh gathering at the Seri Petaling mosque on 28 February 2020.

We surveyed a 99 Speedmart store in the Seri Kembangan area, located within a 20km from the Petronas Twin Tower, on Sunday night (15 March 2020) and found the stock levels were low for popular items like Milo, Maggi instant noodles and Gardenia and Massimo bread.

  • Bread
  • Milk powder
  • Instant noodle

We also saw reduced inventory for household items like detergent and the selling out of toilet rolls.

This is just the beginning. As the number of cases rise in the coming days, panic buying will ensue so be prepared.

In the aftermath of panic buying, market observers will have a heyday seeing which brands/products are still left on the shelves.

Online players will stand to benefit the most and will the take opportunity to recruit more consumers to experience the convenience of shopping or ordering online. Amidst the global health crisis, there will also be numerous potential to promote more at-home consumption opportunities across the food and drink categories going forward.

Kopi Kenangan takes serious safety measures during COVID-19

By
Tan Heng Hong
-

Indonesia coffee chain Kopi Kenangan has elevated the COVID-19 virus prevention standard to the highest level. The new measures include having the temperature of its “baperista” taken and disclosing to customers the body temperature of its staff through a poster in front of the shop.

To allay the fear of infection, customers who order online will receive a receipt that includes information of the body temperature of the staff who prepared their drinks.

Staff who has undergone body temperature check and passed the test will be given a sticker to certify they are “healthy.”

These are some of the extreme measures under taken by foodservice operators in view of the ongoing pandemic. We will be reporting on other creative safety measures taken by the foodservice sector in the near future.

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