Zomel Marketing Sdn Bhd, the official distributor of the Dua Kelinci snack brand from Indonesia, has launched a new corn-based snack in Malaysia. The Usagi Balls come in the form of balls that are crunchy and tasty. Available in 3 flavours: BBQ, caramel and cheese.
Usagi Balls was showcased at the Malaysian International Food & Beverage Trade Fair (MIFB 2019). The company said Usagi Balls targets the 19-35-year-old segment. The corn snack is available at KK Supermart, TF Value Mart and local independent stores.
“Uinah” is kind of a Sabahan slang, a bit like saying “Wowwww… Or cool!”, said James Wong Kein Peng who together with his partner commercial diver Matthias Liew created the ginger beer.
First launched in June 2018 at Jesselton Artisan Market, this beer has since gained quite a name for itself in East Malaysia as the ‘beer’ using Sabah’s very own ginger.
The company behind Uinah Ginger Beer said the beverage goes through a short fermentation process of a few days resulting in a very small amount of alcohol 1.1% ABV but not sufficient to be called an alcoholic beverage, according to the Non Alcoholic Beverages regulations 362 to 384, 386 and 386A under the Food Regulations 1985.
Uinah Ginger Beer is available at selected cafes and restaurants in Sabah including at Mad Ben Cafe, Hello Stranger Cafe, Woo Cafe, The Hut Steakhouse and Mari-Mari Cultural Village. In the modern retail channel in Sabah, the ginger beer is sold at Pick N Pay, City Grocer, CKS, Bataras, Tong Hing, 7-Eleven and Orange.
The key ingredients are filtered water, Sabahan ginger, citrus lemon, sugar, probiotic yeast and carbonation. The probiotic yeast offers the probotic claim on the bottle. This 330ml drink has 40kcal/100ml and 8.8g of sugar per 100ml.
Photo by Minimeinsights.com
Uinah Ginger Beer aims to make its premium, artisanal ginger drink available in more places in Peninsular Malaysia.
● Creates a new eating experience with its creamy crunch texture
KUALA LUMPUR, 26 June 2019 — Oreo, the world’s leading biscuit brand under confectionary powerhouse Mondelēz International, introduces its latest product variant to the Malaysian market, the Oreo Chocolate Coated.
Oreo Chocolate Coated
The new Oreo Chocolate Coated is a collaboration between Mondelēz International’s two favourites brands, which are Oreo and Cadbury Dairy Milk. The iconic crunchy Oreo cookie is coated with the smooth and creamy Cadbury Dairy Milk chocolate, creating a creamy and crunchy texture, giving way to a more enhanced and indulgent eating experience.
Oreo Chocolate Coated also brings forth an all-new twist on the iconic “Twist, Lick, Dunk” eating ritual. With the Oreo cookie being coated in Cadbury Dairy Milk chocolate, a new eating ritual “Lick It, Crunch It” is introduced for the Oreo Chocolate Coated. Now, the iconic cookie not only provides its loyal fans a new way to indulge in their favourite cookie, but also challenges them to always be ready to try something new.
Oreo Stays Playful with the Launch of Oreo Chocolate Coated – Simon Crowther, Senior Marketing Manager, Biscuits and Snacks (Malaysia, Singapore, Thailand) giving his speech
Speaking at the launch of Oreo Chocolate Coated, Simon Crowther, Senior Marketing Manager, Biscuits and Snacks (Malaysia, Singapore, Thailand), said “We wanted to create a product that breaks free from the conventional mold of our other product variations, while still ensuring that it is something our consumers would turn to whenever they feel in need of a snack. As a brand that prides itself on its playfulness, we believe that the introduction of Oreo Chocolate Coated will inspire our consumers to stay playful in their ways of coming up with more creative and fun ways of indulging in the Oreo Chocolate Coated”.
This latest product variant first launched overseas in regions such as South Africa, United Kingdom, United States of America, Australia and India and was very warmly received. Made in Egypt, the Oreo Chocolate is now making its debut in the South East Asian market, with Malaysia being the first to host a media launch. This latest product variant first launched overseas in regions such as South Africa, United Kingdom, United States of America, Australia and India and was very warmly received.
The new Oreo Chocolate Coated is now available in chocolate aisles and checkout counters, retailing nationwide at RM2.70.
Mondelēz International leads the future of snacking with their tagline “Snacking Made Right” which aims to inspire consumers to snack right — with the right snacks, made the right way, at the right moment. Mondelēz International believes in always thinking ahead by innovating boldly with speed and excellence in order to ensure that they stay ahead of market demand and their consumers.
Oreo is the world’s favourite cookie, enjoyed by families and friends in more than 100 countries around the world. Oreo is the best-selling biscuit of the 21st century with more than $2 billion in global annual revenues. The Oreo cookie twist, lick and dunk ritual has become the signature way to enjoy this iconic cookie for many different cultures around the world. Oreo has a Facebook community of more than 36 million Oreo lovers around the globe, representing 200+ countries and dozens of different languages. Oreo ranks among the top five brand Facebook pages in the world. Oreo celebrated its 100th birthday on March 6, 2012 and initiated the One Million Minutes of Bonding Moments campaign last year.
About Mondelēz
Malaysia Mondelēz International (Malaysia) is part of the Mondelēz International group of companies which empowers people to snack right. With two manufacturing plants in Shah Alam and Prai, Mondelēz is leading the future of snacking through our iconic and well-loved brands such as Oreo, belVita, Cadbury Dairy Milk, Tiger Biskuat, Jacob’s, Chipsmore, Choclairs and Twisties. The guaranteed quality, safety and taste of our wholesome snacks ensure that all our consumers will be able to reach for the right snack, for the right moment, made the right way. Visit www.mondelezinternational.com or follow the company on Twitter at www.twitter.com/MDLZ.
About Mondelēz
International Mondelēz International, Inc. (NASDAQ: MDLZ) empowers people to snack right in approximately 160 countries around the world. With 2017 net revenues of approximately $26 billion, MDLZ is leading the future of snacking with iconic global and local brands such as Oreo, belVita and LU biscuits; Cadbury Dairy Milk, Milka and Toblerone chocolate; Sour Patch Kids candy and Trident gum. Mondelēz International is a proud member of the Standard and Poor’s 500, Nasdaq 100 and Dow Jones Sustainability Index. Visit www.mondelezinternational.com or follow the company on Twitter at www.twitter.com/MDLZ.
34% of consumers in Southeast Asia are unhappy with their e-commerce delivery experience
Over 90% of customer complaints and negative feedback are related to late delivery and a lack in communication about delivery status
24 June
2019, SINGAPORE –
Despite being the fastest growing e-commerce region with over 62%
Compound Annual Growth Rate (CAGR) growth over the last 3 years[1], delivery
continues to be a challenge in Southeast Asia, a new survey by Parcel Perform
and iPrice Group reveals.
The survey was conducted with 80,000 e-commerce consumers across Singapore,
Malaysia, Vietnam, Thailand, and Indonesia by Parcel Perform, the leading
carrier-independent e-commerce parcel tracking SaaS platform with over 600
logistics carriers.
The survey shows that 34% of Southeast Asian
consumers continue to see parcel delivery as the biggest pain point in
e-commerce. In addition, over 90% of customer complaints and negative feedback
are related to late delivery or a lack of communication about delivery statuses.
Faster deliveries continue to make consumers
happy, with customer satisfaction rates decreasing as transit time increases.
Comparing across countries in Southeast Asia, Singapore, Thailand, and Vietnam
consumers are more satisfied with their e-commerce delivery experience as
compared to Indonesia and Malaysia.
“With every parcel delivery, there is an
average of 4.6 consumer touchpoints available during the delivery process.
These are excellent opportunities to engage consumers after checkout. By improving
the post-purchase experience customer engagement, we have seen our customers
improve their customer lifetime value by 40%.” said Arne Jeroschewski, Founder and CEO, Parcel Perform.
“Due to the proliferation of options in online
retail today, consumers in Southeast Asia are extremely savvy e-commerce
shoppers and are increasingly more discerning when it comes to selecting when,
how and who they purchase from. Besides making price comparisons across
platforms, consumers are also getting more demanding in the post-purchase
delivery process. Merchants will have an edge if they provide a fully visible
post-purchase delivery experience with constant communication and engagement.”
said Jeremy Chew, Head of Content
Marketing, iPrice Group.
Here
are the key findings of the study:
Faster parcel deliveries lead to higher customer satisfaction ratings
As transit time
increases, happy customers (satisfaction rating of 4-5) decrease by 10-15% for
each time bracket. The direct relationship between parcel transit time and
customer satisfaction ratings shows that quick, punctual and responsive
customer service continues to rank high in importance towards customer
satisfaction in e-commerce.
2. 34% of customers in Southeast Asia are unhappy with their
delivery service at present.
34% of customers are unhappy with their delivery service (satisfaction rating 1-2). Malaysia sees the most one-star ratings, followed by Vietnam and Indonesia. As customer satisfaction is a key factor for customer retention, optimizing the delivery experience is crucial to improving customer lifetime value.
3. Proactively communicating with customers on expected delivery
time and meeting expectations will improve customer satisfaction ratings:
Customer expectations
on delivery can be managed with proactive communication and updates. Most of
the one-star ratings relate to a lack of communication during the delivery
period. Consumers expect regular delivery notifications, updates, and expect
estimated delivery dates to be fulfilled.
4. Local carriers should provide estimated
delivery dates when available
Further analysis
shows that the bulk of carriers with Estimated Delivery Date data are mostly
international carriers who operate globally. Local carriers in Southeast Asia
can take this opportunity to enhance their logistics data with estimates on
delivery dates to enhance their customer satisfaction ratings.
5. Over 90% of customer complaints and negative feedback are
tied to transit time and late delivery.
Over 90% of customer complaints and negative feedback are related to transit time, late delivery and a lack of communication in parcel delivery status, with some complaints around the carrier’s service quality (whether the parcel is damaged while in transit and the quality of the carrier’s customer service). Positive feedback is usually shorter, with some customers using emojis to communicate. Conversely, negative feedback is more comprehensive, more emotional and longer.
Here are some interesting findings by country:
Singapore
Singaporeans are happy with the
state of e-commerce delivery with over 75% giving a rating of 5/5 in terms of
delivery satisfaction
The catch, however, is the speed of delivery: 75% of consumers rate 5/5 if the delivery transit time is between 0-3 days, 60% when delivery transit time is 3-6 days and falling drastically to 34% when delivery transit time lengthens to 6-9 days.
Malaysia
43% of consumers in Malaysia are
unhappy with their e-commerce delivery experience
Malaysia reports the longest transit time in the region, with deliveries taking 5.8 days versus a regional average time of 3.3 days
Thailand
Customer satisfaction ratings
across all transit time brackets remain fairly consistent with only slightly
higher satisfaction ratings for delivery transit times of between 0-3 days.
Speed of delivery is less of a concern for Thailand e-commerce consumers as compared to being constantly updated about their parcel delivery status
Vietnam
Accompanying Vietnam’s booming e-commerce industry, delivery satisfaction rates with Vietnamese consumers is the highest in Southeast Asia, signaling a positive outlook for e-commerce in Vietnam.
Indonesia
Despite Indonesia’s strong growth in e-commerce at 10.3%[1] over the last five years, delivery continues to be a challenge with 36% of consumers expressing dissatisfaction in their e-commerce delivery experience.
[1] Statistia: The Statistics Portal, eCommerce in
Indonesia report
[2] Statistia: The Statistics Portal, eCommerce in Indonesia report
About
Parcel Perform
Parcel Perform is the leading
carrier-independent parcel tracking software platform for e-commerce merchants
covering 600 logistics carriers worldwide. Established in 2016, Parcel Perform
offers the most comprehensive parcel tracking data for e-commerce businesses to
track, analyze and optimize their e-commerce delivery experience. Parcel
Perform is based in Singapore, Vietnam, and Germany and serves thousands of
customers globally.
In addition to its core B2B business, the
company also offers a tracking service for end-consumers called Parcel Monitor
(www.parcelmonitor.com).
Accessible to the general public, users can subscribe to delivery updates, see
results in multiple languages and save their parcels for future reference.
iPrice
Group is a meta-search website operating in seven countries across Southeast
Asia namely in; MalaysiaSingapore, Indonesia, Thailand, Philippines, Vietnam, and HongKong. Currently, iPrice compares and catalogues
more than 500 million products and receives about 20 million monthly visits
across the region. iPrice currently operates three business lines: price
comparison for electronics and health & beauty; product discovery for
fashion and home & living; and coupons across all verticals.
[Second from left] YB Tuan Muhammad Bakhtiar bin Wan Chik, Deputy Minister of Tourism, Arts and Culture; Tan Sri Azlan Zainol, Chairman of RHB Banking Group and Dato’ Khairussaleh Ramli, Group Managing Director of RHB Banking Group with the artist, Rais Azmi (first from left) at the event launch.
Kuala Lumpur, Malaysia – RHB Banking Group (“RHB”) returns
with its third edition of Art with Heart (AWH) 2019, themed ‘Diversity
& Inclusivity’. The art exhibition
features more than 100 artworks by 27 young and emerging Malaysian artists. A Special
Preview Night for RHB’s valued customers and business partners was held at
Bangsar Shopping Centre on 24 June, 2019, with the official opening of the
exhibition to the general public scheduled from 24 till 30 June, 2019.
The preview night, attended by approximately 300 corporate captains,
art enthusiasts and guests, was officiated by the Honourable YB Tuan Muhammad
Bakhtiar bin Wan Chik, Deputy Minister of Tourism, Arts and Culture,
representing the Honourable YB Datuk Mohammadin bin Ketapi, Minister of
Tourism, Arts and Culture.
AWH 2019
is part of RHB’s corporate responsibility initiative providing Malaysian
artists a platform to showcase their works involving various elements of
diversity and inclusivity including race, ethnicity, gender, age, social class,
physical ability or attributes, religious or ethical values system as well as empowerment.
Curated by Sarah NH Vogele, the AWH 2019 features artistic forms and mediums that depict
exceptional talent manifested through acrylic, image transfers, impasto and
stitching.
“RHB’s
Art with Heart Exhibition gives local artists a valuable platform to showcase
and expand their artistic work and one I am confident, will take local art to a
higher level as well as help to build art tourism in Malaysia. I would like to
commend RHB for taking the lead by giving the opportunity and providing
the creative space for young and emerging Malaysian artists to showcase
their creative capabilities. These efforts will go a long way towards
connecting young talents to external opportunities, thus giving them the
visibility, exposure and the recognition they deserve, locally and globally.
This will ultimately contribute towards building a sustainable as well as
robust and inspired arts and culture scene in Malaysia,” said Honourable
YB Datuk Mohammadin Bin Ketapi, Minister of Tourism, Arts and Culture.
“RHB
is proud to be able to harness the talents and ideas of young and emerging
local artists through this strategic platform which gives them the opportunity
to reach out to the right audiences, and further fuel appreciation for the
local art scene. We believe that the arts culture will
enrich and create meaning in peoples’ lives; it has the capacity to unify
communities, activate spaces, to promote sustainable development, investment,
tourism and economic activity. The appreciation of art and culture is
at the center of any society and community,”
said Dato’ Khairussaleh Ramli, Group Managing Director of RHB Banking Group.
Art lovers and members of the public
will be able to view and purchase these unique art pieces from as low as RM500 up to over RM26, 000. All
existing RHB Conventional and RHB Islamic Credit Cardholders who purchase RM500
and above in a single receipt will receive a 5% discount on all art purchases,
and stand a chance to receive RM50 cashback subject to terms and conditions.
AWH 2019 exhibition is open daily to members of the public from 10.00 am – 10.00 pm from 24 June to 30 June 2019 at the Concourse area of Bangsar Shopping Centre.
About the RHB Banking Group
The RHB Banking Group, with RHB Bank Berhad
as the holding company, is the fourth largest fully integrated financial
services group in Malaysia. The Group’s core businesses are structured into
seven main business pillars, namely Group Retail Banking, Group Business &
Transaction Banking, Group Wholesale Banking, RHB Singapore, Group Shariah
Business, Group International Business and Group Insurance. Group Wholesale
Banking comprises Corporate Banking, Investment Banking, Group Treasury &
Global Markets, Asset Management and Private Equity. All the seven business
pillars are offered through the Group’s main subsidiaries – RHB Investment Bank
Berhad, RHB Islamic Bank Berhad and RHB Insurance Berhad, while its asset
management and unit trust businesses are undertaken by RHB Asset Management
Sdn. Bhd. and RHB Islamic International Asset Management Berhad. The Group’s
regional presence now spans ten countries including Malaysia, Singapore, Indonesia,
Thailand, Brunei, Cambodia, Hong Kong/China, Vietnam, Lao PDR and Myanmar.
FitMee, the shirataki instant noodle by PT FIT Indonesia Tama, has been launched in Singapore and Malaysia. FitMee was first introduced in Indonesia in 2018 as a low-calorie better-for-you instant noodle aimed at the 25-35 age group. Mi Soto offers 60 calories, while Mi Goreng Korea has 150 calories.
Shirataki is made from the root of the konjac plant and is commonly consumed by those who are on a diet. FitMee is free of cholesterol, low in sugar and also high in fiber. Shirataki is also popular for people on a keto diet, which is a diet low in carbohydrate and high in fat, for weight management.
In Malaysia, FitMee is available on Lazada, Shopee and PrestoMall (formerly 11Street).
Lucky Me!, the most popular instant noodle brand in the Philippines, has launched Pancit Canton Go Cup! with Extra Hot Chili, now with Cheese. This limited edition flavour is only available at SM Stores in Luzon. Remember to mix the cheese sauce last.
Mushroom-based snack is all the rage at the moment. Enterprising Philippine snack food companies have introduced the vegan version of their favourite pork cracklings or chicaron using mushroom as the main ingredient.
Vegetari Healthy Bites from Los Baños, Laguna is one such companies active in making guilt free healthy snacks from mushrooms and seaweed. The mushrooms that Vegetari use include shiitake mushroom, button mushroom and oyster mushroom, while the seaweed comprises nori and kelp.
In addition to seaweed and mushroom, Vegetari has a new range of cracklings made from seeds that the company showcased at IFEX 2019 in Manila in May 2019. The seed charon or seed crackling range is made from sunflower seed, pumpkin seed, pepper seed and sesame seed.
The ingredients in the pumpkin seed crackling are pumpkin seeds, cassava starch, seasalt, vegetable seasoning (bran sodium, nucleotide [5 times yellow MTX nucleoside phospate, 5 times quanosine nucleoside]), sodium carboxymethyl cellulose, fried in expeller pressed coconut oil.
The seed charon brings vegan crackling to the next level in terms of the ingredient choice.
Radical Kitchen Inc from the Laguna, Philippines showcased its Vegan Bacon Bits under the Wild Country brand at IFEX 2019 held in Manila on 24-26 May 2029. The Vegan Bacon Bits are available in sweet, spicy and barbeque flavours. It is certified as USDA organic and is free from GMO, soy, MSG and gluten.
Organic coconuts are the key ingredients in Vegan Bacon Bits (spicy) along with organic coco amino, organic smoked paprika, organic chili powder and sea salt.
The company, which is based in San Pedro, Laguna uses coconut and flavours to mimic the texture and flavour of jerky for vegans. This snack is aimed mainly at the export market where jerky is popular.
Fruits on Demand
Radical Kitchen also has Fruits on Demand, a 3-in-1 superfruit bits comprising coconut and mango as the base ingredients. With the catchphrase “Real Fruit, Real Fast,” Fruits on Demand offers the “daily does of nutrients without having to worry about food prep or storage life.”
The 3-in-1 fruits are available in the following combinations:
Calamansi + mango + coconut
Banana + mango + coconut
Pineapple + mango + coconut
Tough Banana
Apart from the vegan bits and fruit snack, Radical Kitchen also has organic dried banana jerky called Tough Banana. It comes in three flavours – original, cinnamon and coco nectar with sea salt.
Nine companies from the consumer goods sector and packaging industry has formed Packaging Recycling Organization Vietnam (PRO Vietnam) to promote the collection and recycling of packaging among members, reported VnExpress.net. The nine companies are:
TH Group
Coca-Cola Vietnam
Friesland Campina Vietnam
Nestle
La Vie
Nutifood
Suntory PepsiCo Vietnam
Tetra Pak
Universal Robina Corporation
The goal is to ensure all packaging materials produced by members of PRO Vietnam will be collected and recycled by 2030.
The collaboration among leading players in the FMCG space is crucial in order to find a long lasting solution to tackle environmental degradation caused by plastic waste especially single-use plastic. At the moment, brands are working on eco-friendly initiatives on their own.
The problem is not just affecting FMCG players but also foodservice especially with the increase in the popularity of food apps and the use of excessive plastic packaging to protect the food from damaged or spilled while being delivered to consumers.
Yeo's is broadening its offerings in Malaysia by venturing into traditional Malaysian cooking pastes. Given its existing lineup of canned foods that celebrate local...
